FanDesk - FanBlast Creator Management for Agencies

Privacy Policy for FanDesk

Last updated: June 13, 2025

Parallax Technologies UG ("we", "us", or "our") operates the FanDesk platform, a CRM solution for agencies managing content creators on the FanBlast platform. This Privacy Policy explains how we collect, use, process, and store your personal information when you use our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect and process different types of personal information depending on your role and interaction with our platform. The following sections outline the categories of data we collect:

1.1 User Account Information

When you create and use an account on FanDesk, we collect:

Full name
Email address
Encrypted password (we never store passwords in plain text)
User role within the organization

1.2 Agency Information

For agencies using our platform, we collect:

Agency name
Contact information
Business address

1.3 Sales Information

To provide performance analytics and reporting features, we collect:

Sales data per seller/team member

1.4 Creator Information

For the content creators managed through our platform, we collect:

Creator name
User avatar (profile image)

1.5 Technical Data

When you use our service, we automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Usage patterns and interactions with our platform
Log data and analytics information

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Providing and Improving Our Services

To set up and maintain your account
To provide the core functionality of the FanDesk platform
To authenticate users and secure account access
To improve and optimize our platform and services
To respond to your inquiries and provide customer support

2.2 Analytics and Reporting

To generate performance reports for agencies and team members
To analyze user behavior and platform usage patterns
To measure the effectiveness of features and identify areas for improvement

2.3 Communication

To send essential service notifications and updates
To communicate about account status, feature changes, or maintenance
To invite team members to join the platform (when requested by agencies)

2.4 Legal and Security Purposes

To enforce our Terms of Service
To detect and prevent fraud, abuse, and security incidents
To comply with legal obligations and respond to lawful requests

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

3.1 Contract Performance

Processing necessary for the performance of our contract with you (providing the FanDesk services as described in our Terms of Service).

3.2 Legitimate Interests

Processing necessary for our legitimate interests, which include:

Improving and developing our services
Protecting the security of our platform
Understanding how users interact with our services
Marketing and promoting our services (where permitted)

3.3 Legal Obligations

Processing necessary to comply with our legal obligations under EU law, German law, or other applicable legislation.

3.4 Consent

Where we have requested and received your specific consent for certain types of processing. You have the right to withdraw this consent at any time.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

For the duration of your contractual relationship with us
As required to comply with legal obligations
As necessary to resolve disputes or enforce our agreements

When your data is no longer needed for these purposes, we securely delete or anonymize it. Specific retention periods may vary based on the type of data and applicable legal requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data (including passwords)
Regular security assessments and testing
Access controls and authentication procedures
Staff training on data protection and security

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing and Transfers

6.1 Service Providers

We may share your personal data with trusted third-party service providers who perform services on our behalf, such as:

Cloud hosting providers
Payment processors (Stripe)
Analytics services
Customer support tools

These providers are contractually obligated to use your data only for the specific services they provide to us and are required to maintain confidentiality and security.

6.2 Business Transfers

If FanDesk is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data.

6.3 Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data internationally, we take appropriate safeguards to ensure that your data receives an adequate level of protection, such as using Standard Contractual Clauses approved by the European Commission.

7. Your Rights

Under applicable data protection laws, you have the following rights:

7.1 Access and Information

You have the right to request information about whether we process your personal data and to access that data.

7.2 Rectification

You have the right to request the correction of inaccurate personal data or to complete incomplete personal data.

7.3 Erasure

You have the right to request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).

7.4 Restriction of Processing

You have the right to request the restriction of processing of your personal data in specific situations.

7.5 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

7.6 Objection

You have the right to object to the processing of your personal data in certain circumstances, particularly for direct marketing purposes.

7.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website and services. For detailed information about how we use these technologies, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

Parallax Technologies UG
Offenbacher Straße 22
14197 Berlin
Germany
Email: [email protected]

12. Data Protection Officer

You can contact our Data Protection Officer directly at:

Email: [email protected]

13. Supervisory Authority

If you are located in the European Economic Area and believe that we have not adequately resolved any issues, you have the right to lodge a complaint with your local supervisory authority responsible for data protection.